Aoyin Candle - Overseas Service Strength

The company adopts an integrated operation model of physical factories and self operated foreign trade, with legitimate self operated import and export rights. It has been deeply involved in the export of wax products for more than 20 years and has built a full chain and refined overseas service system, which is completely different from traditional single factories and pure trading companies.

The team configuration is professional and mature, and has established a dedicated team for multilingual foreign trade business, exclusive document tracking, document shipping, and overseas after-sales. All staff members are familiar with the import regulations, customs clearance requirements, and market consumption habits of wax products in various countries around the world, and can accurately match product solutions and pricing systems for customers in different regions. The company sets up resident follow-up personnel to follow up on the entire production process in real time, providing customers with production photos and progress feedback at any time, synchronizing information efficiently and accurately, and eliminating communication deviations.

The order service is fully refined, and during the inquiry stage, various quotations such as FOB can be quickly and accurately calculated, providing samples, product matching, and cost optimization solutions; During the order execution period, real-time synchronization of the entire node progress of production, packaging, and warehousing is carried out. A dedicated person is assigned to supervise the loading of goods, standardize the placement and protection of goods, and eliminate problems of sea freight damage and shortage. Neutral packaging and customized brand packaging services can be provided as needed; After shipment, a complete set of customs clearance documents such as invoices, packing lists, and certificates of origin can be issued in one stop, and special information such as embassy authentication can be processed to ensure smooth customs clearance and delivery for customers.

Logistics delivery is stable and efficient. The company has long-term partnerships with mainstream shipping companies and high-quality freight forwarders, supporting multi-channel shipments such as FCL, LCL, air freight, and railway. Its routes cover over 100 countries and regions including Europe, America, the Middle East, Africa, and Southeast Asia. With years of experience in sailing, we can plan shipping schedules in advance, avoid peak season cabin shortages, port congestion and other issues, and have a complete delivery emergency plan to maintain a high order fulfillment rate throughout the year. At the same time, relying on the online international station platform and offline professional exhibitions, we have continuously cultivated the global market and accumulated a large number of stable and high-quality customer resources.

The after-sales system is complete and reliable. The company has established a standardized overseas after-sales mechanism, which quickly responds to customer demands on weekdays and provides solutions such as replacement and discount compensation for transportation damage and product problems. Our service clients include overseas brand merchants, chain supermarkets, large import wholesalers, cross-border sellers, etc. With stable product quality, reliable delivery capabilities, and high-quality after-sales service, we have maintained a high customer return rate for a long time without major trade disputes or customs dishonesty records. We have deeply rooted ourselves in the global wax product foreign trade track and have a solid reputation.